A Consumer Guide to Air Travel
Contents
* Introduction
* Air Fares
* Reservations and
Tickets
* Delayed and Canceled Flights
* Overbooking
* Baggage
* Smoking
* Passengers with Disabilities
* Frequent-Flyer Programs
* Contract
Terms
* Travel Scams
* To Your Health
*
Airline Safety
* Complaining
* Other Sources of
Information
Contact DOT or your airline or travel agent if you
u have any questions.
The elimination of government economic regulation of the airlines has
resulted in lower fares and a wide variety of price/service options.
In this new commercial environment, consumers have had to take a
more active role in choosing their air service by learning to ask a
number of questions. -Am I more concerned with price or
scheduling? Am I willing to fly at an odd hour if it means saving
$25? -Will the airline penalize me for changing my
reservation? -What will the airline do for me if it
cancels my flight? This booklet is designed to explain your
rights and responsibilities as an air traveler. We hope it helps you
become a resourceful consumer. Because of the emphasis on price
competition, consumers may choose from a wide variety of air fares.
Some airlines are trying a back to basics approach offering flights
at bargain basement prices with few extras. For fare information,
you can contact a travel agent, another ticket outlet or an airline
serving the places you want to visit. Ask them to tell you the
e names of all airlines flying there.
Index of 15